Politique d’expédition
SHIPPING POLICY
At QUØTEZ, every piece is made-to-order and printed on demand.
Your order moves through two stages: production, then shipping.
Please read this policy carefully — it explains timelines, costs,
and responsibilities for orders to and from your country.
ORDER PROCESSING
All QUØTEZ products are made-to-order. Please allow 2–5 business
days for production before your order ships. During peak periods
(e.g., holidays, sales events), processing may take longer.
You will receive a confirmation email with tracking details once
your order has been dispatched. Tracking updates may take up to
48 hours to appear after dispatch.
SHIPPING TIMES (ESTIMATED, AFTER PRODUCTION)
Delivery times vary by destination:
🇺🇸 United States: 3–5 business days
🇨🇦 Canada: 3–6 business days
🇬🇧 United Kingdom: 3–7 business days
🇪🇺 Western Europe (Germany, France, Spain, Portugal, Netherlands,
Italy, etc.): 5–10 business days
🇦🇺 Australia & New Zealand: 7–14 business days
🌍 Rest of World (Southeast Asia, Africa, South America, Middle
East, etc.): 20–40 business days
⚠️ Rest of World note: Orders to remote regions may take up to
40 business days due to customs processing and limited carrier
options. If ordering as a gift, please allow 6+ weeks.
Total time = Production (2–5 business days) + Shipping (per region
above). These are estimates only and are not guaranteed.
SHIPPING COSTS
Shipping costs are calculated at checkout based on destination,
product type, and quantity.
FREE SHIPPING
Free shipping is available on qualifying orders to:
- United States: US$69+
- Canada: CA$96+
- United Kingdom: £51+
Thresholds are shown in each destination’s local currency and may vary with exchange-rate updates. The applicable free-shipping offer is displayed on the storefront, and eligibility is confirmed at checkout.
REGIONS WE CURRENTLY DO NOT SHIP TO
Due to ongoing carrier and logistics restrictions, we are temporarily
unable to ship to: Algeria, Armenia, Bahrain, Brunei, Djibouti,
Egypt, Eritrea, Israel, Jordan, Kuwait, Madagascar, Oman, Pakistan,
Saudi Arabia, Seychelles, Tanzania, and the United Arab
Emirates.
We're monitoring the situation closely and will resume service to
these destinations as soon as carriers allow. If you placed an
order from one of these regions, please contact us at
support@quotez.store.
QATAR SHIPPING
Shipping to Qatar is currently available. Delivery options and charges are shown at checkout.
TEMPORARY SHIPPING SUSPENSIONS
Shipping to any destination affected by war, armed conflict, regional instability, or related carrier disruptions may be temporarily suspended where safe and reliable delivery is unavailable. Service will resume when our shipping partners can safely deliver. If an existing order is affected, please contact support@quotez.store for the available options. This does not affect any applicable consumer rights.
MULTIPLE SHIPMENTS
Different product types (e.g., apparel, mugs, tumblers) may ship
separately depending on the production facility. If your order
contains items from multiple facilities, you will receive separate
tracking numbers and packages may arrive on different dates. This
is normal and does not indicate a problem with your order.
CUSTOMS, DUTIES & HANDLING FEES
International orders may be subject to import duties, VAT, taxes,
or courier handling fees upon delivery. These charges are determined
by your local customs office or carrier and are not included at
checkout. Customers are responsible for paying all applicable fees.
QUØTEZ is not responsible for these charges or for any delays caused
by customs processing.
ORDER TRACKING
Once shipped, you will receive an email with tracking information.
Tracking updates may take up to 48 hours to appear after dispatch.
For multi-package orders, each shipment will have its own tracking
number.
If tracking shows your package is delivered but you haven't received
it, please check with neighbors, building management, and your local
carrier first. If still missing after 7 days, contact us at
support@quotez.store and we'll work with the carrier to resolve.
P.O. BOXES & MILITARY ADDRESSES
We cannot guarantee delivery to P.O. Boxes, APO, or FPO addresses.
Please provide a complete residential or commercial address for
the best delivery experience.
FAILED DELIVERIES & UNCLAIMED PACKAGES
If a package is returned to QUØTEZ due to unpaid duties/taxes, an
incorrect address, or failure to collect, the order will not be
automatically refunded. Customers may request reshipment by paying
additional shipping costs, or request a partial refund (product
cost only, minus original shipping cost).
LOST OR STOLEN PACKAGES
Once a package is marked delivered by the carrier, QUØTEZ is not
responsible for loss or theft. Customers should contact the carrier
directly to file a claim if their package cannot be located.
INCORRECT ADDRESSES
Customers are responsible for providing complete and accurate shipping information at checkout. Contact support@quotez.store immediately, ideally within 30 minutes of placing your order, if you notice an error. We will try to amend the address, but changes cannot be guaranteed after production or shipping has begun. Additional production or reshipping costs may apply where an incorrect address prevents delivery, except where applicable law requires otherwise.
SHIPPING DELAYS
Delivery times listed above are estimates only. Delays caused by
carriers, customs, weather, natural disasters, or other external
factors beyond our control are not grounds for refunds or
cancellations once your order has been dispatched.
If your order is significantly delayed (more than 10 business days
past the estimated window), please contact us at support@quotez.store
and we'll investigate with the carrier.
PEAK SEASON DELAYS
During high-demand periods (e.g., holidays in November–December,
major sales events), both production and delivery times may be
longer than usual. Please allow extra time for your order to arrive.
ORDER MODIFICATIONS & CANCELLATIONS
Production may begin shortly after an order is placed. Contact support@quotez.store within 30 minutes of placing your order to request a change or cancellation. We will try to assist, but cancellation or amendment cannot be guaranteed once production has begun. This production cancellation window does not remove cancellation or return rights provided by applicable law. Please see our Return & Refund Policy for eligible 14-day returns.
QUESTIONS?
Email us at support@quotez.store and we'll respond within 24–48
hours.
Last updated: September 6, 2026