Politique de remboursement

Returns and Refunds

We want you to feel comfortable ordering from QUØTEZ. Our products are produced after an order is placed, so please review the product description, colour and size guide carefully before purchasing.

Nothing in this policy limits any consumer rights that cannot legally be excluded in your country or region.

14-Day Returns

We accept returns of eligible standard, non-personalized products, including for sizing, colour selection or change of mind. Contact support@quotez.store within 14 calendar days of receiving your order, then send the return within the following 14 calendar days.

Items must be unworn, unwashed, unaltered and undamaged after delivery. Reasonable trying-on to check fit and appearance is permitted. Keep any supplied tags attached and provide your order number or proof of purchase. These conditions do not restrict statutory consumer rights.

Contact us before returning an item so we can provide the correct return address and instructions. Do not return it directly to a Printify facility or the sender address on the package.

Wrong Size, Colour or Change of Mind

Customers pay return shipping for these returns. We do not provide prepaid labels or direct exchanges. We recommend tracked shipping. Original delivery charges are non-refundable except where applicable law requires otherwise. You may place a new order for your preferred size or colour.

European Union and United Kingdom Customers

Customers receiving eligible online orders in the European Union or United Kingdom may notify us that they wish to cancel the purchase within 14 calendar days of delivery, without providing a reason.

After notifying us, the product must be returned within the following 14 calendar days.

The customer is responsible for the direct cost of return shipping unless the product is defective, damaged, incorrect or applicable law requires QUØTEZ to cover the cost.

For an eligible cancellation, we will refund:

The price paid for the returned product.
The cost of the least expensive standard delivery option offered for the original order, where required by law.

Any additional amount paid for premium or expedited shipping is not refundable unless required by law.

We may withhold the refund until we receive the returned product or the customer provides acceptable evidence that it has been sent.

For these statutory returns, you may inspect the product and try clothing on only as reasonably necessary to assess its nature, characteristics and fit, as you would in a shop. This does not permit wearing or washing the item for use. A deduction may be made for diminished value caused by handling beyond what is reasonably necessary, where permitted by law.

To exercise a statutory return right, email support@quotez.store with your order number or other proof of purchase and identify the item you wish to return. You do not need to give a reason. We will provide the return address and instructions. We do not provide prepaid labels for change-of-mind statutory returns; we recommend tracked shipping. We do not offer direct exchanges.

Customers in other countries retain any cancellation, return or refund rights required by their applicable law.

Damaged, Defective or Incorrect Products

Contact support@quotez.store as soon as possible if your product arrives damaged, defective, materially different from its description or different from what you ordered.

To help us resolve the issue quickly, please report production or delivery damage within 30 days of delivery and include:

Your order number.
A description of the issue.
Clear photographs showing the product, issue and packaging.

A short video may be requested where reasonably necessary to understand the problem, but an unboxing video is not required for every claim.

After reviewing the claim, QUØTEZ may provide an appropriate:

Replacement.
Full or partial refund.
Other remedy required by applicable consumer law.

Damaged or defective products normally do not need to be returned unless we specifically request this.

Where QUØTEZ requires the return of a confirmed damaged, defective or incorrect product, QUØTEZ will cover or reimburse reasonable return shipping costs.

The 30-day reporting request helps us process claims through our production partners. It does not reduce any longer statutory consumer rights that may apply.

Product and Print Variations

Because products are printed individually, minor variations may occur between products or production batches, including slight differences in:

Colour.
Print position.
Print size or scaling.
Finish.
Garment measurements.

Minor differences within reasonable production tolerances are not normally considered defects.

This does not affect your rights where a product is materially defective, substantially different from its description or printed incorrectly.

Exceptions and Product Condition

Statutory cancellation exceptions may apply to the following, only to the extent permitted by applicable law:

Products created using customer-provided names, photographs, text, artwork or other personalized specifications.
Gift cards, except where applicable law requires otherwise.
Handling, wearing, washing, alterations or damage after delivery may result in a deduction for diminished value where permitted by law; this does not automatically remove a statutory cancellation right.
Products returned outside the applicable return period, unless statutory rights provide otherwise.

Standard QUØTEZ catalog designs are not treated as personalized merely because they are printed after the order is placed.

Sale or discounted products follow the same eligibility rules as full-priced products.

Refunds

We will notify you after receiving and reviewing an eligible return.

Approved refunds will be issued to the original payment method. We aim to issue the refund within 10 business days, or within any shorter period required by applicable law.

Your bank, card issuer or payment provider may require additional time to display the refund.

Contact support@quotez.store if more than 15 business days have passed since we confirmed that your refund was issued.

Order Changes and Cancellations

Production may begin shortly after an order is placed.

Contact support@quotez.store within 30 minutes of placing your order if you need to change or cancel it. We will try to assist, but cancellation or amendment cannot be guaranteed once production has begun.

This production cancellation window does not remove any cancellation or return right provided by applicable law.

Incorrect Shipping Addresses

Customers are responsible for checking that their shipping address is complete and accurate before placing an order.

Contact us immediately if you notice an error. We will try to amend the address, but changes cannot be guaranteed after production or shipping has begun.

Where an order cannot be delivered because the customer entered an incomplete or incorrect address, the customer may be responsible for additional production or reshipping costs, except where applicable law requires otherwise.

Shipping Delays

Delivery dates are estimates and may be affected by courier operations, customs processing, weather or other circumstances outside our direct control.

A delay does not automatically qualify for a refund once an order has been dispatched. However, this does not affect any legal rights relating to substantially delayed or undelivered orders.

Missing or Delivered Packages

Contact support@quotez.store promptly if tracking shows that an order was delivered but you cannot locate it.

Before contacting us, please:

Check the delivery location and surrounding area.
Ask household members, neighbours or building reception staff.
Contact the carrier using the tracking information.

QUØTEZ will review the available tracking and delivery evidence and assist with an appropriate investigation. Replacement or refund eligibility will depend on the circumstances and applicable consumer law.

Return Address

Do not return products without first contacting us.

Approved return instructions and the applicable return address will be provided by email. Returns sent to the sender address on the package, a Printify facility or another unauthorized location may not reach QUØTEZ and may delay the refund.